Shop Policies

SHIPPING

• We are located in Chicago, IL and ship using USPS & UPS. All domestic orders will ship via the shipping method you choose during checkout within 2-8 days of your order -- you will also receive tracking info via email.
• We cannot accept responsibility for missing or lost packages. We will always provide a tracking number on domestic packages. We are unable to provide tracking for international packages.  

EXCHANGE/RETURN POLICY

• We are a small batch, handmade business, and can offer exchanges or store credit within 60 days of purchase. 
• Buyer is responsible for return shipping costs. All goods must be unworn and unwashed upon return and with all original packaging and tags. Once goods are returned to us they will be inspected for wear and washing and then an exchange can be completed.
• Most of our items are made in very small batches so an exchange for the same item may not always be possible. Items that are custom-made upon request cannot be returned. 
• If you prefer to exchange your item for store credit, you will receive a credit in the amount of the most recent sale price. 
• If the garment is no longer available online, we cannot offer an exchange or return. 
• Please contact us at info@lillabarn.com to request an exchange.